You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately 7.25 per package, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.

To exercise this right, you can contact us via info@kelderwijnen.nlWe will then refund the order amount due within 14 days of notification of your return, provided that the product has already been returned in good order.

Exchange product?

Would you like to exchange your product? That's no problem at all. You can contact us for this info@kelderwijnen.nl. However, you will bear the costs for returning the product yourself.

I have provided an incorrect delivery address!

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We to attempt then change the order for you.

Return address

Cellar wines
Smederijstraat 4
2671 BV Naaldwijk

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it.